Shipping Policy

Thank you for visiting and shopping at Robin Lisa New York.  The following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.   Delivery delays can occasionally occur.

 * Overnight delivery is only available for orders with delivery addresses within the continental United States.

 

Shipment to P.O. boxes or APO/FPO addresses

Robin Lisa New York ships to all addresses within the U.S. and U.S. Territories, please inquire about shipments to addresses outside of the United States.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

Robin Lisa New York is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Robin Lisa New York is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

  

International Shipping Policy

Please contact Robin Lisa to make special arrangements for shipments to addresses outside of the United States.